1. Order fulfillment begins once the payment is credited to the Store's bank account or upon confirmation of payment via available online payment methods.
2. Available payment methods include:
a) bank transfers,
b) fast online payments,
c) payment by debit or credit card.
3. Card payments are processed via trusted payment operators who ensure the security of transactions.
4. Card data is not stored by the Store – it is processed only by the payment operator in accordance with applicable regulations and security standards (e.g., PCI DSS).
5. Transactions above 5000 EUR are not accepted by the Store via credit cards. In such cases, the customer should choose another payment method.
6. The order fulfillment time depends on product availability and ranges from 7 to 14 business days.
7. The customer is obliged to provide accurate data necessary for the order fulfillment. These data must correspond with the data provided during payment.
a) If the data from the payment do not match the data provided in the order, the transaction may be canceled by the Store's customer service.
b) The customer has the option to specify a different shipping address for the order; however, the order details, including the name and surname, must match the information of the person making the payment. For instance, if an order is placed by a customer named John Smith, the payment must also be made by John Smith, ensuring consistency between the order and payment details.
8. Sales are conducted exclusively via the Store's website available at debonarwatches.com.
9. Stationary sales are only available in exceptional situations, after prior arrangement with the Store's customer service.
If you have any query regarding a watch you are purchasing, please do contact a member of our team on Whatsapp +39 3381504670 or via email info@debonarwatches.com and we’ll be happy to help.
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